Terms and Conditions PG99 – The Complete Platform Usage Guide for Malaysian Players

By accessing, browsing, or using any part of the pg99 platform — including the website, mobile app, and any related services — you hereby acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions together with the Privacy Policy ours, which forms part of this agreement.

If you register a new account, make your first deposit, or claim any bonus, those actions are considered confirmation of your acceptance of these terms in full, even without a physical signature on any document.

The pg99 platform operates under a valid international gaming license. All activities on this platform are subject to the laws and regulations set by the regulatory body that issued the license.

To use pg99's services, you must meet all of the following eligibility requirements:

• Age Requirement: You must be at least 18 years old at the time of registration. pg99 conducts age verification during the KYC process, and any account found to be registered by an underage individual will be terminated immediately with the balance refunded.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals declared bankrupt or under legal guardianship are not eligible to register.
• One Account Only: Each individual is only permitted to hold one active account at pg99. Owning multiple accounts is a serious violation that will result in the termination of all associated accounts and forfeiture of any funds or bonuses involved.
• Accurate Information: All information provided during registration must be accurate, complete, and up to date. The name, date of birth, and contact details provided must match your official identification documents.

Your pg99 account is strictly personal and may not be transferred or shared with anyone. You are fully responsible for all activities carried out through your account.

Password Responsibility: You must choose a strong, unique password for your pg99 account and must not disclose it to anyone, including family members or friends. pg99 will never ask for your password via email, text message, or any other communication channel.

Account Security: If you suspect that your account has been accessed without authorization, please contact the pg99 support team immediately via the in-platform live chat. We will take prompt action to secure your account, including changing your password and reviewing your activity history.

Two-Factor Authentication: pg99 offers two-factor authentication (2FA), which is strongly recommended for all users. Enabling 2FA adds an extra layer of protection against unauthorized access to your account.

All financial transactions at pg99 are subject to the following policy:

• Minimum Deposit Limit: The minimum deposit for all payment methods is RM10. Maximum limits vary by method — FPX up to RM30,000 and e-wallets up to RM5,000 per transaction.
• Accepted Deposit Methods: FPX (all major Malaysian banks), Touch 'n Go eWallet, Boost, GrabPay, direct bank transfer (IBG/IBFT), and cryptocurrency (USDT, BTC, ETH).
• Withdrawal: All withdrawal requests are processed within 24 business hours after completed KYC verification. Funds may only be withdrawn to a payment method registered under the same name as your pg99 account.
• Fees: pg99 does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may apply their own fees, which are outside of pg99's control.
• Money Laundering: pg99 maintains a strict anti-money laundering policy. Any transactions suspected of being linked to illegal activity will be reported to the relevant authorities and the associated account will be terminated.

All bonuses and promotions offered by pg99 are subject to the specific terms stated alongside each offer. The following general terms apply to all promotions unless stated otherwise:

• Wagering Requirement: The welcome bonus and most other promotions carry wagering requirements that must be met before any associated wins can be withdrawn. Wagering requirements are typically expressed as a multiple of the bonus amount (e.g., 20x means you must place total bets equal to 20 times the bonus value before a withdrawal is permitted).
• Time Limit: Each bonus has a different validity period. Bonuses not used within their validity period will expire automatically without any compensation.
• One Bonus Per Offer: Each promotion may only be claimed once per user, per household, and per IP address. Attempting to claim the same promotion more than once is considered fraud.
• Game Restrictions: Some bonuses may only be used on specific games or game categories. Please check the specific terms of each bonus before using it.
• pg99 Rights: pg99 reserves the right to withdraw, modify, or cancel any bonus at any time if there is evidence of misuse or fraud.

All games on the pg99 platform — including slots, live casino, fish shooting, and sports betting — are operated according to the following rules:

• Game Fairness: All games use an RNG (Random Number Generator) that has been independently audited and certified by eCOGRA. This ensures every outcome is random and cannot be manipulated by any party.
• Technical Disruptions: In the event of a technical disruption during a game session, pg99 will use system records to determine the game status. Decisions made by the pg99 system are final.
• Third-Party Software Prohibition: The use of any automated software, bots, scripts, or other tools designed to gain an unfair advantage in games is strictly prohibited and will result in immediate account termination.
• Collusion: Any attempt to collude with other players to gain an unfair advantage, including in poker or any other multiplayer game, is a serious violation of these terms.

Pg99 is committed to a healthy and responsible gaming culture. We provide a range of tools and resources to help players stay in control:

• Deposit Limit: You may set daily, weekly, or monthly deposit limits in your account settings. Limits take effect immediately and can only be decreased right away or increased after a 24-hour waiting period.
• Loss Limit: The loss limit tool lets you set the maximum amount you are willing to lose within a specified period.
• Self-Break: You can activate a temporary self-exclusion from the platform for 24 hours, 7 days, 30 days, or 90 days.
• Self-Exclusion: If you feel that gambling has become a problem, you may apply for a long-term self-exclusion. Your account will be suspended and you will not receive any marketing communications.

Pg99 takes the protection of your personal data seriously. All information you provide to us is processed in accordance with Privacy Policy ours, which explains in detail how your data is collected, used, and protected.

In summary, pg99 does not sell, rent, or share your personal information with third parties without your explicit consent, except where required by law or under circumstances stated in our Privacy Policy.

All transaction data and personal information are protected with 256-bit SSL encryption during transmission and stored in a secure server environment with strict access controls.

To the extent permitted by applicable law, pg99 and its group members will not be liable for:

• Any financial losses incurred from using the platform, including in-game losses.
• Service disruptions arising from factors beyond our control, such as internet infrastructure issues, power outages, or natural disasters.
• Any unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.
• Third-party content or services that may be linked through the pg99 platform.

Pg99 reserves the right to suspend or terminate a user account at any time, with or without prior notice, under the following circumstances:

• Violation of any terms stated in this document.
• Fraud, money laundering, or any other illegal activity.
• Multiple account ownership.
• Fraudulent registration or false information.
• Use of automated software or unauthorized methods to play.
• Failure to complete KYC verification within the stipulated timeframe.

Alternatively, you have the right to close your pg99 account at any time by contacting our customer support team. Voluntary account closure will not affect your right to withdraw any legitimate balance in your account, subject to completed KYC verification.

Pg99 reserves the right to alter, amend, or update these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon publication on this page.

We recommend that you review this page periodically to stay informed of the latest applicable terms. The "Updated" date at the top of this page indicates when the last revision was made.

Your continued use of the pg99 platform after any changes are published will be considered your acceptance of the amended terms. If you disagree with the changes made, please stop using the platform and contact us to close your account.

If you have any questions, confusion, or concerns regarding these Terms and Conditions, the pg99 team is ready to assist you. You can reach us through the following channels:

• Live Chat: Available 24/7 directly within the pg99 app or website — the fastest way to get an immediate response.
• Support Email: [email protected] — we aim to respond within 24 business hours.
• FAQ: Visit the FAQ our page for answers to the most frequently asked questions about using the platform.

For account-related issues, deposits, or withdrawals, please provide your transaction reference number or account ID when contacting support to speed up the resolution process.