Privacy Policy pg99 – Comprehensive Personal Data Protection for Malaysian Players

Pg99 is fully committed to protecting the privacy and personal data security of every player who registers and uses our platform. We understand how important the trust you place in us is when submitting personal information, and we take this responsibility very seriously.

This Privacy Policy applies to all services provided by PG99, including our website at pg99.si, mobile apps for Android and iOS, and any communications between you and our team across channels such as live chat, email, or in-platform support.

We handle your personal data in accordance with internationally recognised data protection principles — minimal data collection, clear purpose of use, appropriate retention periods, and adequate security for every category of data we process.

Pg99 only collects personal data that is strictly necessary to provide a safe and quality service. The data we collect falls into several categories:

In addition to data you provide directly, pg99 also automatically collects usage data through cookies and other tracking technologies when you use our platform. This data is used solely to improve the user experience and platform security.

Pg99 uses your personal data only for the following purposes. We will not process your data for any other purpose without obtaining your consent first:

• Account Management: Creating, verifying, and managing your pg99 account, including password recovery and profile information updates.
• Transaction Processing: Processing all your deposits and withdrawals, maintaining accurate financial records, and facilitating bank verification processes.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, transaction fraud, money laundering, and any misuse of the platform.
• Customer Support: Providing technical assistance and account-related support, resolving complaints, and improving service quality based on your feedback.
• Legal Compliance: Meeting legal and regulatory obligations, including anti-money laundering (AML) requirements and identity verification (KYC).
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and provide appropriate interventions when necessary.
• Marketing Communications: Sending information about promotions, bonuses, and special events — subject to your consent and withdrawable at any time.

The security of your personal data is an absolute priority for PG99. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction:

• Encryption in Transit: All communications between your device and pg99's servers are protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Encryption at Rest: Sensitive data such as financial information and KYC documents is encrypted when stored in our database.
• Internal Access Controls: Access to players' personal data is restricted to staff who require it to perform their duties, with strict monitoring of all access activity.
• Regular Security Audits: The pg99 platform undergoes regular independent security audits by third-party cybersecurity experts to identify and address any vulnerabilities.
• Retention Period: Personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data that has been inactive for more than 7 years will be securely disposed of in accordance with established procedures.

Pg99 does not sell or rent your personal data to any third party for marketing or commercial purposes. Your personal data is only shared in the following limited and specific circumstances:

• Payment Service Providers: Required data is shared with payment processors (such as FPX providers and e-wallet providers) to enable deposit and withdrawal transactions to be completed securely.
• Game Providers: Basic game session information is shared with third-party game providers (such as PG Soft, Pragmatic Play) as required to operate games within the platform.
• Legal Requirements: pg99 will disclose personal data when required by law, court order, or competent authorities following valid legal procedures.
• Fraud Prevention: Certain information may be shared with recognised fraud prevention agencies or regulatory bodies as part of our anti-money laundering compliance programme.
• Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred to the new entity — and you will be notified in advance.

All third parties that receive data from pg99 are subject to strict data protection agreements and are not permitted to use that data for any purpose other than what has been agreed upon.

Pg99 uses cookies and similar tracking technologies to enhance the user experience and platform security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login authentication and session management. These cookies cannot be disabled without affecting key platform functionality.
• Performance Cookies: Collecting information on how users interact with the platform to help us understand and improve the user experience.
• Functional Cookies: Storing your preferences such as language selection, display theme, and other settings to make returning visits easier.
• Security Cookies: Helping detect and prevent suspicious activity such as unauthorised login attempts or CSRF attacks.

You can manage cookie settings through your browser or via the privacy settings panel in your PG99 account. Please note that disabling certain cookies may affect platform functionality and your user experience.

As a pg99 user, you have the following rights regarding your personal data. All requests relating to these rights may be submitted to our privacy team and will be processed within 30 business days:

As part of pg99's commitment to a safe and compliant platform, we conduct a Know Your Customer (KYC) process for all accounts. This requires you to submit valid identification documents before making your first withdrawal.

Accepted Documents: MyKad (for Malaysian citizens), a valid passport, or other official identity documents issued by a government authority.

KYC Document Security: All documents uploaded for KYC purposes are protected with additional encryption and stored in an environment isolated from regular operational data. These documents are only accessible by authorised compliance teams and are used solely for identity verification purposes.

Retention Period: KYC documents are retained for the period required by applicable anti-money laundering laws, typically no longer than 7 years after the account termination date.

The pg99 platform is not intended for individuals under the age of 18, and we do not knowingly collect personal data from underage children or minors.

If PG99 discovers that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to delete that data and terminate the account in question. Any valid credit balance will be returned via an appropriate method.

If you are a parent or guardian and discover that your minor child has registered an account at PG99, please contact our support team immediately for prompt resolution.

Pg99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or data protection improvements we implement.

Any changes made will be published on this page with an updated date. For significant changes, we will notify registered users via email or in-platform notification at least 14 days before the changes take effect.

Your continued use of the pg99 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data.

If you have any questions, concerns, or wish to submit a data rights request, the PG99 privacy team is ready to assist you through the following channels:

• Live Chat: Reach us directly via live chat on the PG99 platform — available 24 hours a day, 7 days a week for an immediate response.
• Privacy Email: [email protected] — for inquiries related to personal data and user rights requests, we aim to respond within 14 business days.
• General Support: [email protected] — for general inquiries related to your account and platform services.

When submitting a personal data request, please include your full name, the email address registered to your PG99 account, and a brief description of your request. This helps us process it faster and ensures we address the right issue.

For complete information on your rights and responsibilities as a pg99 user, please refer to Terms and Conditions us and the Responsible Gaming.